SHIPPING & REFUNDS
Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.
We do not accept orders for certain address types –please read our delivery restrictions before placing an order.
After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using a 24-hour service to most mainland destinations in Monaco, 48-hour service to many European addresses, and 72 hours to outlying areas of the EU. For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product and the destination address.
We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (other than for perishable or personalised products or those products that have been specified as non-returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
Any products must be returned to us in good condition and in the original packaging. All refunds will be paid within 14 days of receiving the returned product(s).
Please note that not all of the items for sale at The Whisky Exchange are new and in some cases will have been purchased at auction. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered in a faulty or damaged condition, you have a 30-day right to reject which begins from the date of ordering (for perishable products, this is limited to the best before date if this is sooner). Please refer to the Damaged and Wrong Goods section for further information on what to do in this instance.
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
Loma Group Monaco Sarl
49 Ave Otto-Hector
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice. Alternatively, you can download, print and complete our returns form and include it in your parcel*
Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice or returns form
Fix your return shipping label to the packaging. Make sure no other address labels are shown.
* in order to view PDF documents, you need to have the free Adobe Acrobat Reader software installed on your computer.